General Refund Policy
All participants will be charged the full price of their privately-scheduled lesson, consultation or class if they cancel less than 24 hours before the class or lesson; this includes, but is not limited to: private swim lessons, private tennis lessons, fitness coaching, pilates and nutrition. All session classes/ programs will be refunded if cancelled one (1) week prior to the start of the class. Cancellations made less than one (1) week in advance will not receive a refund. Once the session has started, refunds are only given with a medical note from a doctor for any remaining sessions at the time of receiving the note.
Spa Cancellation and No-Show Policy
Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa, provided a minimum 24- hour notice is provided. A fee of $25 (or the full value of the service if less than $25) is charged for appointments cancelled within less than 24 hours of the appointment time. Spa packages, multiple service reservations, no-shows or parties of three or more are charged at full value for cancellation without appropriate notice. All service sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate, you can use it as a spa credit toward retail items. If an appointment made to redeem a gift certificate is not cancelled or rescheduled within the reasonable time frame stated above, we will be unable to redeem your certificate. We appreciate your cooperation.
For all other rules & polices, please download our full document: